Shipping Policy

At The Organic Tree, we are committed to delivering fresh, authentic, and carefully packaged products to your doorstep in a timely and secure manner.

This Shipping Policy outlines our order processing timelines, delivery practices, and related conditions.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, festive periods, or promotional events, processing times may slightly increase.

Once your order is processed and dispatched, you will receive a shipping confirmation email or SMS containing tracking details.

2. Shipping Coverage

We currently deliver across India through reliable courier partners.

Estimated Delivery Time:

  • Dehradun (Local Delivery): 1–2 business days
  • Rest of India: 3–7 business days depending on location

Delivery timelines may vary due to factors beyond our control, including courier delays, weather conditions, or regional restrictions.

3. Shipping Charges

  • Free shipping on orders above ₹999 (if applicable).
  • Standard shipping charges may apply for orders below the free shipping threshold.
  • Shipping fees (if applicable) will be displayed at checkout before payment confirmation.

4. Order Tracking

Once shipped, tracking details will be shared via email or SMS.
Customers can track their shipment directly through the courier partner’s website.

5. Failed Delivery Attempts

If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order:

  • The order may be returned to us.
  • Re-shipping charges may apply.

Customers are responsible for providing accurate shipping details at checkout.

6. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

We will assist you with replacement or refund after validation.

7. International Shipping

Currently, we do not offer international shipping.

For any shipping-related queries, contact:
theorganictreedehradun@gmail.com